Each partner organization has a designated volunteer site coordinator to manage the project. The site coordinator works within his/her respective community to recruit volunteer ambassadors, and manages volunteer retainment, outreach, data, etc. for the organization. The site coordinator reports to the CAPS Program Manager at the City of Fremont. The original training curriculum was developed by San Jose State University, Stanford Geriatric Education Center, and the City of Fremont Human Services Department. Topics include:
- Role of the Community Ambassador
- Active listening
- Circles of Care
- Mental and emotional well-being
- Health Issues
- Cash Assistance Program for Immigrants (CAPI)
- Health Benefits (Medicare & Medi-Cal)
- Social Security
- Fremont Family Resource Center
- Legal Assistance for Seniors
- Tours of local assisted living facilities, long-term care facilities, and senior centers in Fremont, Newark, and Union City
Presenters are local organizations, agencies, and businesses, who each offer their expertise with the above topics:
Upon completion of the training, ambassadors serve seniors and their families by assisting with questions related to identifying local resources, programs, and services in the Tri-City area (Fremont, Newark, and Union City, CA).
Six rounds of training (September, 2007, April 2008, February 2009, April 2010, October 2012, October 2014) have been completed. The next training will take place in Fall 2016.